DRAFT, pending review. Prepared Oct 23, 2026 for Pierce White to check, and ideally a lawyer, before launch and before A2P 10DLC registration. Items in [BRACKETS] need real details. The team@pellora.ai mailbox is not live until DNS/MX are set. This page stays DRAFT until lawyer review. This draft is not legal advice.

SMS Terms

Program name: Pellora Audit and Call Updates
Sender: White Hospitality Holdings Inc DBA Pellora, pellora.ai
Contact: team@pellora.ai · Phone: (470) 702-5672
Last updated: October 26, 2026

1. What you're signing up for

When you tick the text message box on pellora.ai, or otherwise agree to get texts from us, you agree to receive text messages from Pellora about your free Missed Patient Audit, your call and our services. Messages may include reminders, follow-ups and replies to your questions. We do not send promotional marketing texts under this program at Wave 1. If that changes later, we will update these terms and ask for separate consent.

2. Consent is not required to buy

Consent to receive text messages is not a condition of any purchase. You can still request an audit or work with us without agreeing to texts.

3. How often

Message frequency varies.

4. Cost

Message and data rates may apply. Check your mobile plan for details. Pellora does not charge for texts.

5. How to stop

Reply STOP to any message to opt out. We'll send one text to confirm, and then you won't get more texts from this program unless you sign up again. You can also email team@pellora.ai to opt out.

6. How to get help

Reply HELP to any message, or email team@pellora.ai.

7. AI-assisted messages

Some of our texts are written or sent with the help of AI tools. These messages say they come from an assistant. Reply to ask for a person at any time.

8. Your number and consent stay private

We do not sell, rent or share your mobile number or your text messaging opt-in data and consent with third parties or affiliates for their marketing purposes. We only share them with service providers that help us deliver messages, such as our messaging platform and wireless carriers.

9. Carriers

Wireless carriers are not liable for delayed or undelivered messages. Supported carriers may change.

10. Your number

Only sign up with a mobile number you own or are allowed to use. If you change or give up your number, please reply STOP first or tell us at team@pellora.ai.

11. Texts we send for clients

When we run text messaging for a client business, we only text people who agreed to hear from that business, and every message lets them opt out. Those messages are sent on the client's behalf under the client's own consent records.

12. Privacy

Our Privacy Policy explains how we handle your information.

13. Changes

We may update these SMS Terms. We'll post the new version here with a new "Last updated" date.

14. Contact

White Hospitality Holdings Inc DBA Pellora
12632 Waterside Drive, Alpharetta, GA 30004
team@pellora.ai
Phone: (470) 702-5672