Your spa is a bucket.
Your patients are the water.
Every problem is a hole, and most spas have several.
For med spas and multi-location groups
Your next patients are already on your list.
We bring them back, answer every new lead fast and win you more reviews.
Then we turn on ads.
Plug the holes. Then grow the spa.
Jack grabbed the first bucket he saw, filled it at the top of the hill and ran home. By the time he got there, it was empty. The bucket was full of holes.
Your patients are the water.
Every problem is a hole, and most spas have several.
More ads. More leads.
The holes keep draining, so the bucket never fills.
That's why so many spas feel burned: more spend, same holes, trash leads, still empty chairs.
One system, all seven, in order.
Then we pour in ads.
We fix the leaks first. Ads come last.
The whole is greater than the sum of its parts.Aristotle
Turn visitors into leads.
Bring past leads back to life.
Get more reviews and referrals.
Nurture website leads automatically.
Answer missed calls and book appointments.
Train your team to close more sales.
Run paid ads that actually work.
The whole is greater than the sum of its parts.Aristotle
Turn visitors into leads.
Bring past leads back to life.
Get more reviews and referrals.
Nurture website leads automatically.
Answer missed calls and book appointments.
Train your team to close more sales.
Run paid ads that actually work.
Built on the GymMembersNow partner system.
Pellora is a direct partner of JP Middleton's GymMembersNow system.
Proven in fitness. Now built for med spas.
Partner system results from GymMembersNow, not Pellora's own client results.
Built on the GymMembersNow partner system.
HOLE #1 · AI WEBSITE
Most new patients find you on their phone.
If your site is slow or hard to tap, they book somewhere else.
We build you a fast, phone-first website.
Every button leads to one clear action: book a consult.
63% of shoppers leave a page that takes more than 4 seconds to load. Yottaa
Plug: AI WEBSITE
HOLE #2 · DATABASE REACTIVATION
Past patients. Old consults. No-shows. People who asked and never booked.
They already know, like and trust you.
We text the ones who agreed to hear from you, timed to when they're due back.
We send an offer and book the ones who reply.
No ad spend needed.
If you're done paying for leads that never book, this is usually where we start.
Texts get over 4 times the clicks of emails. Klaviyo
Plug: DATABASE REACTIVATION
HOLE #3 · REPUTATION MANAGER
New patients read your reviews before they ever call.
We ask every patient for an honest review, with the same link for everyone.
Then we reply to every review, without sharing anyone's details.
And we ask your patients to refer a friend.
71% of consumers always or regularly read reviews when choosing a local business. Only 4% never do. BrightLocal
Plug: REPUTATION MANAGER
42.6%
42.6% of website inquiries never got a single reply.
LeadfernoHOLE #4 · WEBSITE LEAD MANAGER
A patient asks about a consult at 9 pm.
We reply within minutes, nights and weekends included.
Then we follow up for days, until the consult is booked or they say no.
Only 3.1% of website inquiries got a reply within 5 minutes. Leadferno
Plug: WEBSITE LEAD MANAGER
HOLE #5 · AI CALL CATCHER
Your front desk is checking in a patient. The phone rings out.
When nobody can pick up, we text the caller back right away.
Then we book them in.
Anything medical goes straight to your team.
39% of calls to businesses never reach a person. Invoca
Plug: AI CALL CATCHER
HOLE #6 · AI SALES COACH
We build a sales coach on your own treatments and offers.
Your front desk and injectors practice real objections before a real patient walks in.
Every team member, trained on your menu.
Plug: AI SALES COACH
HOLE #7 · AI RAINMAKER
Most agencies start with ads. We finish with them.
We run your ads last, once the other six holes are sealed.
That way every new patient has somewhere to land.
Ads last. On purpose.
We don't turn ads on to chase volume into a broken form. Wrong patients and no-shows are a system problem first.
Plug: AI RAINMAKER
WHY PELLORA
Pellora takes its name from pellis, Latin for skin. For us, that means skin in the game: we have a real stake in how your med spa grows.
We treat your results as our own. We watch your numbers like they're ours, whether you focus on skin, hormones, peptides or a mix of all three.
We're not a vendor you hear from once a month. We're part of your team, part of the family, at every location.
Your growth. Our skin in the game.
People lead. AI does the legwork.
A real person leads every account. We set it up, run it, check it and report in plain numbers.
We learn your spa like a good hire. We tell you plainly what's working and what isn't.
One location or twenty, each one gets its own setup and its own numbers.
Best callyes — per-location reporting (own number, review link, calendar, report)Once the bucket holds, it runs over. Then we help you add treatments, providers or locations.
Where we start: usually with Database Reactivation, because your patient list already exists. Ads always come last.
Most agencies sell you more ads into the same leaks. If you've been burned by that, this is the opposite path. We plug all seven holes first, in order, with ads last. And we run the system with you.
Keep them. We don't need to replace your team to find the leaks. On the Missed Patient Audit we test your spa like a new patient would: call, form, message. Then we show you where leads die after the ad or the website. Plenty of spas with a full team still lose patients on speed-to-lead, follow-up, reviews, or missed calls. You stay in charge. We show the holes and plug the ones you want plugged.
Good. We usually don't start with ads. Most owners we talk to are tired of paying for leads that never book. We start with what you already have: your patient list, your missed calls, your form fills that went cold. Database Reactivation and follow-up come before AI Rainmaker. Ads are last, on purpose, once the other holes are sealed.
Those shops usually sold you more ads into the same leaks. We plug the seven holes first: website, reactivation, reviews, lead follow-up, missed calls, sales coaching, then ads. You're not buying another generic campaign. You're getting a system we run with you, month to month after setup, with your Missed Patient Audit as the starting proof.
That's fine. We don't ask you to rip and replace mid-contract. The audit still shows what's leaking under the setup you have now. When you're free to change, or if you want a wedge that doesn't fight your agency (reactivation, reviews, missed-call text-back), we start there. Keep the relationship. No pressure to break a contract for us.
Trash leads are usually a leaky bucket: wrong offer, slow follow-up, or no clear booking path, then ads get blamed. We fix audience, offer (with your medical director's sign-off), and speed-to-book before we turn spend up. Every ad lead hits Website Lead Manager for a fast reply and a booked consult. If the front end can't convert, we don't pour more water in.
Yes. Inconsistent people through the door usually means the list, the phone, and the form are leaking, not that you need louder ads. We show you that on the audit, then start where the week is already leaking, often reactivation or missed calls. Growth without more noise first. Ads only when the bucket holds.
Med spas only: owner-led spas, single locations and multi-location groups. The system was proven in gyms and studios. Now we bring it to med spas.
Yes. Each location gets its own setup: its own number, review link, booking calendar and report. You see how every location is doing, and so does each location manager.
Best callreport: booked consults / reply speed, review invites & new reviews, reactivation contacts, missed-call text-backs — per locationWe set up patient data handling with HIPAA in mind. Where a tool touches patient information, we use vendors that sign a Business Associate Agreement (BAA), and we sign one with you where required. Medical questions always go to your team, not the assistant.
HoldBAAs not confirmed signed. No patient data moves until CRM/SMS/voice/AI vendor BAAs + Pellora BAA template exist (best call Oct 25).Yes. Replies come in your spa's voice and say they're an assistant for your spa. Anyone who wants a person gets one.
No. We only text people who opted in. We use registered US business texting, and every message lets people opt out.
Yes, with the same link for everyone. We never filter for happy patients or offer anything for a review. If you run a referral program, we help you run it under your rules and applicable law — we do not promise any reward is legal in every state.
Best callreferral rewards softened; lawyer if rewards go live (HIGH RISK)No. We never promise treatment results or use before-and-after claims. Your medical director signs off on every offer.
We start with what you already have, usually your patient list, so the first step moves fast. You get a timeline for each step on the call.
Best callkeep no day count — timeline on the callWe walk you through your Missed Patient Audit: what happened when we called, messaged and filled in your form like a new patient. We show you your biggest hole and where we'd start. You get the scope and pricing on the call. Then you decide. No obligation.
Pricing on the call, once we've seen your audit. There are no long contracts: after setup, it's month to month.
We test your spa like a new patient would.
We call after hours, fill in your form and message you.
Then we show you:
No obligation. Pricing on the call.
Thanks. We've got it.
We'll be in touch soon to book your free Missed Patient Audit.
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